• Business
• 25 Sep 2021

Customer service issues

When a business doesn’t have one centralised database, how do they expect to be ready to deliver the standardised level of customer service? They’ll find themselves with a customer who has bounced around from person to person because of the very fact that no notes were made on their account the last time they involved help. Or perhaps the notes were made – but not on a database that others have access to.

 

Database management

When data is entered manually, it’s easy for it to be lost. If the company is for a dynamic user, or should I say providing its services to multiple companies with similar data, then organising such a heavy database is a big task that may fail with the manual organisation.

 

Admin

Whenever there’s admin to be done, companies without a CRM will hire someone who can perform the tasks manually. It may cause huge amounts of wasted time as jobs administered by a machine require man-hours instead.

 

Delays in commission

Even if someone is collecting information manually or transferring it from one to the other, you’ll often find that it’s time consuming. Manual implementation is usually expected to be slow.

 

Loss of growth

When a company spends a lot of time handling problems and firefighting, they struggle to concentrate any resources on expanding their business. It is often an important issue and may cause business growth to hamper or maybe stop. It can bring development to a halt.